Privacy Policy & Terms of Service

10/21/2024

1. Introduction

Welcome to

Hope Forward Coaching

("we," "us," or "our"). We are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website

https://hopeforwardcoaching.com/

(the "Site").

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. SMS Notification Consent

By agreeing to our terms of service, you consent to receiving SMS notifications and appointment updates. You may opt into these notifications by replying YES and opt out by replying STOP.

3. Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

4. Terms

Messaging Program

- Our messaging program will contact users who submit an offer form. The program will will send an automatic text message confirming their interest in our free consultation. If they respond the sequence will end. If they do not respond, the sequence will send one more text message two days later asking if they would still like to claim their free consultation. If they do not respond to this message, they will automatically be opted out of the sequence.

- You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

- If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to hopeforwardcoaching@gmail.com

- Carriers are not liable for delayed or undelivered messages.

- As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

- For privacy-related inquiries, please refer to our privacy policy: [See Section 3.]

5. Use of Your Information

We use the information we collect for various purposes, including to:

-Provide and maintain our services

-Improve and personalize your experience on the Site

-Respond to your comments, questions, and requests

-Monitor and analyze usage and trends to improve the Site

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data sent to your browser from a website and stored on your device.

Types of Cookies Used:

Session Cookies: To operate our Site.

Preference Cookies: To remember your preferences.

Security Cookies: For security purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Security of Your Information

We value your trust in providing us your personal information and strive to protect it.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Disclaimer

No Professional Advice

The information and services provided on this Site are for educational and informational purposes only and are not intended as a substitute for professional advice.

Not a Medical or Therapy Service: Hope Forward Coaching does not offer medical or psychological services and is not a licensed medical doctor, psychologist, or registered therapist.

No Therapist-Client Relationship: Your use of the Site and participation in coaching sessions does not create a legal therapist-client relationship.

Individual Responsibility: Any decisions you make based on information provided on the Site or through our services is your sole responsibility.

Limitation of Liability

In no event shall Hope Forward Coaching be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of the Site or services.

10 Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: Hopeforwardcoaching@gmail.com Address: 15 Howard Ave. Roselle, IL